Level 3 ICT Systems Support Technicians Diploma

Course Overview

If you're looking to pursue a career within the IT industry, this course will enable you to gain the solid foundation of knowledge and skills you need. Studying in our industry-standard lab, you'll discover how to install and support ICT systems, and develop practical skills in hardware, software, networks and systems. The course will give you the expertise you need to provide effective end-user support at a junior level.

What will I learn?

You'll develop your knowledge of support systems by undertaking a range of tasks, including:

> Diagnosing and repairing faults on PC equipment
> Maintaining ICT networks and multi-user systems
> Devising standard testing procedures for stand-alone and networked systems using existing test hardware and software
> Learning safe methods of installing and configuring both hardware and software
> Developing your understanding of types of threat to ICT systems and data and how to protect against them
> Securing internet functions and communications

Developing a wider knowledge of the industry you will gain an understanding of:

> Object oriented computer languages and how they are used to implement, refine and test computer programs
> Advanced website design, maintenance and their operating systems
> Customer service skills and processes for providing technical support and improving the way customers use networked ICT systems

Entry Requirements

> 2 GCSEs at grade 9-4 (A*-C) including English and maths, (or equivalent), or Merit or Distinction in a related subject at Level 2.
> A good reference.
> A satisfactory interview.

1. Use your full name not a shortened version, i.e. 'Thomas' rather than 'Tom'
2. If possible, do not use your school email. We will send you important emails in July and August about your course and how to enrol, and you may not be able to access them from your school email
3. Provide your predicted grades – this enables the Admissions Team to assess your application to make sure you have applied for the correct level of course
4. If you are under 18 provide us with a parent/guardian contact with telephone number and email
5. Only apply for one course – if you wish to apply for a second one, please email [email protected] and we will add the course to your existing application
6. If you have previously applied or studied at the College and are applying with a different name or address to the one we have our records from that time, please email [email protected] with the details so we can match up your old record to you current application