Conflict Management and Dispute Resolution

Advance your skills in mediating and resolving disagreements in the workplace with the Graduate Certificate in Conflict Management and Dispute Resolution in the Lew Klein College of Media and Communication at Temple University. This 12-credit certificate program provides graduate students with an in-depth understanding of cultural and professional dispute causes and enhances communication, management and conflict resolution techniques.

Though workplace conflicts are common, having a professional who can manage and mitigate the dispute benefits productivity, workflow and the organizational environment. Through the program, students learn to design, examine and utilize conflict management and dispute resolution systems in their various organizations and fields, including industries such as

• government, 
• healthcare, 
• higher education and 
• the private sector.

Delivery Method

The Conflict Management and Dispute Resolution certificate program is held entirely online, making it ideal for conflict specialists, human resource managers, leaders and other working professionals. The online format provides students with easy access to resources, flexibility in submitting assignments, and the ability to communicate with instructors and classmates in a virtual space. And, like these other certificates, courses in this program can count toward the Communication Management MS should you want to pursue a master's degree. 

University degree requiring four years of study.

Request one certified copy of official transcripts from every college and university you have attended, even if only one course was taken. International degrees must be assessed for equivalency with a U.S. degree based on the characteristics of the national educational system, the type of institution attended and the level of studies completed. A minimum GPA of 3.0 on a 4.0 scale is ordinarily required for admissions consideration. If unofficial transcripts are submitted during the application process, submission of official academic records will be required by the end of your first term of graduate study if you are admitted and subsequently enroll at Temple University.