Customer Experience and User Experience Research

Montclair State University

United States of America, Montclair

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Montclair State University

United States of America , Montclair

Key Facts

Program Level

Graduate Certificate

Study Type

Full Time

Delivery

Online

Application Fee

USD 60

Campuses

Main Site

Program Language

English

Start & Deadlines

Next Intake Deadlines28-Aug-2023

Apply to this program

Go to the official application for the university

Duration 1 year(s)

Tuition Fee

USD 43,311 / year

Next Intake 28-Aug-2023

Customer Experience and User Experience Research

About

Customer Experience and User Experience Research (Certificate) Online

Flexible, short-term online format provides an accelerated path to develop a highly specialized skill set.

The online certificate in Customer Experience and User Experience Research is designed to build your expertise in understanding the needs of customers and the users of technological devices, products and services. The 13.5-credit, five-course program will build your knowledge in primary data collection, analysis and communication. In just ten months, you will gain the technical skills and software competencies needed to carry out customer surveys, focus groups and usability tests.

With national and local employment projected to grow faster than average for market research analysts and marketing specialists, the CX/UX Research certificate can help you enter or advance in a fast growing field.

Take your next professional development step and apply now.

There is a growing market demand for trained professionals in the area of CX/UX Research.

Local and National job postings for User Experience and Customer Experience have substantially increased since 2017, and employment is projected to grow faster than average for market research analysts and marketing specialists until at least 2030.
U.S. employment for Market Research Analysts and Marketing Specialists are expected to grow more than 21% between 2020 and 2030.
The national median earnings in 2022 for these job titles is $65,554.89, or $31.52 per hour. In New Jersey, the median is higher at $84,836.68 or $40.79 per hour.
Some of the top companies posting jobs in this field include Oracle, Verizon, Bristol-Myers Squibb and MarketingCrossing.

Source: Emsi Profile Analytics Report

You will also have the chance to further your education by applying credits you earn in this program toward the online Master of Arts in Social Research and Analysis and the Certificate in Data Collection and Management.

Requirements

Entry Requirements

Transcripts and Transcript Evaluation

A requirement of your application is to list the name of every institution that you’ve previously attended or are currently attending, regardless of the length of attendance.

If you are an undergraduate student in your last term, you may upload an unofficial copy of your current transcript. Upon acceptance into a graduate program, a final transcript indicating that you have completed your undergraduate studies will be required before the start of classes.

The Office of Graduate Admissions does not evaluate international transcripts. In lieu of a transcript, applicants with a non-U.S. degree must submit a course-by-course evaluation of their academic record. We accept evaluations from any NACES member organization. If you do not have or plan to obtain a transcript evaluation, you should upload your unofficial transcripts to your portal for further consideration*.

OFFICIAL transcript evaluations sent directly from the NACES-approved company are required.

*Note: The Office of Graduate Admissions will offer a limited number of free transcript evaluations for eligible F-1 and J-1 visa applicants. After the application is completed (with exception of the transcript evaluation), students will receive an email with their next steps to request this service. We will review all requests received to determine eligibility and will notify the applicants accordingly. Note that, due to a number of factors, we cannot guarantee this service will be provided to all students who request it.

GRE/GMAT Test Scores

The GRE/GMAT is NOT required for many of Montclair State University’s graduate programs. Consult our programs of study page to see if the exam is required for your major.

Programs that do ask for submission of a GRE/GMAT exam will often offer waivers for students who meet specific criteria. Visit the GRE/GMAT exam waiver page to view test exemption criteria.

The institutional codes for reporting are as follows:

GRE: 2520
GMAT: full time MBA: 1T2-NK-86

Letters of Recommendation

The majority of graduate programs require two (2) letters of recommendation. Some programs may not require any, and some may require as many as three. As requirements vary by major, please consult our programs of study page for information specific to your program.

During the application process, the online system will give you the option to provide the contact information of your recommenders in the recommendations tab of your application. You will also have the opportunity to add their contact information after you submit in your application portal. They will then receive instructions from Graduate Admissions on how to submit their recommendations electronically.
Whenever possible, recommendations should be from professors in your undergraduate and graduate field of study who are familiar with your academic work.
If a significant amount of time has passed since you graduated, recommendation letters can be submitted from employers, supervisors or other professionals who can comment on your background, work experience, and motivation to succeed.
Friends, family members, or fellow students are not considered appropriate sources for a recommendation letter.

Additional Supplemental Application Requirements

Some programs may require submission of additional application items including a resume, a statement of purpose (SOP), an essay, an audition, or a portfolio. As requirements vary by major, please consult our programs of study page for information specific to your program.

Fee Information

Tuition Fee

USD 43,311

Application Fee

USD 60

How to Apply

Montclair State University Application or Common App

Please note: The Common App option is for Freshman applicants only.

Applications for undergraduate admissions are accepted and reviewed on a rolling basis. Check your application status. (If you applied through The Common App, you must create a Montclair State account to check your status. An email will be sent to you with those log-in credentials once your application is received.)
Montclair State University considers a number of factors in reviewing admissions applications. Well-qualified candidates for admission have a 3.2 or higher cumulative high school GPA on an unweighted, 4.0 scale, a challenging course load (particularly in junior and senior years), and a variety of extracurricular activities.
Submission of SAT or ACT scores is not required, but, if you chose to submit those scores, they will be considered in the admissions process.
Other factors considered in our holistic review process include: strong letters of recommendation from teachers and/or counselors; a well-written, thoughtful admissions essay; and a commitment to extracurricular engagement, both in school and in the community.