ILM Level 5 Certificate in Effective Coaching and Mentoring

Please note, this course will be delivered virtually. New delivery dates for 2021/2022 have been added.

A skilled coach or mentor is an invaluable asset to any organisation. As well as increasing confidence and motivation, ILMs coaching and mentoring qualifications improve management performance, conflict resolution and communication and interpersonal skills.

This course will cover a combination of theory, practice and evaluation, linked to the online materials, with a significant element of coaching practice. This will involve participants working in threes, playing the roles of coach, coachee and observer. Topics will draw from progress in the online learning and will cover:

LSBU Business School is based at103 Borough Rd, London SE1 0AA.

LSBU Croydon

This course is also available at our Croydon Campus. Our new home in Electric House sets us up to deliver on our ambitions, with modern technology allowing us to deliver through the fast moving and changing world of education. Find out more.

LSBU Croydon is based at Electric House 3 Wellesley Rd, Croydon CR0 2NW.

Principles and practices of coaching and mentoring

• What is coaching? What is mentoring?
• Coaching and mentoring competencies
• What kind of coaching or mentoring programme?
• The coaching or mentoring conversation
• Overcoming barriers
• How does organisational context affect coaching or mentoring?
• Measuring the impact of coaching or mentoring
• Making the business case

The framework for coaching and mentoring

• The coaching or mentoring plan
• The coaching contract
• A safe and confidential environment
• Goals and expectations
• Managing resources
• Learning and development resources
• Record keeping
• Supervision

The coaching or mentoring contract in practice

• Programme design
• Putting the contract in place
• Commitment to record keeping and review

Effective and ethical management coaching and mentoring

• Trust
• Ethics
• Diversity matters
• Learning styles and preferences
• Communication theory
• Listening
• Questioning
• Language and perspectives
• Non-verbal communication
• Giving and receiving feedback

Reflective practice

• Coaching and mentoring practice
• Learning from feedback
• Reflective practice

Self-appraisal

• Strengths and weaknesses
• The coaching and mentoring spectrum
• Emotional intelligence
• Personal preferences
• Support networks

The contribution of management coaching and mentoring

• Meeting client learning and development needs
• Evaluating effectiveness

Reviewing the coaching or mentoring relationship

• Working with management clients
• Professional networks and peer mentoring
• Working with management clients your development journey

Each course has specific entry requirements, which are listed on each course in the tab 'Entry requirements'. Search Course Finder for full course information including entry requirements.

You must have five GCSE passes at grade C or above – including English and Maths – to study any of our courses. We’ll also accept Functional Skills Level 2 Maths and English in place of GCSEs. If you completed your English and Maths GCSE under the new grading system, you’ll need a grade 4 or higher.

Our latest research has found that coaching and mentoring can positively impact the workplace in a variety of ways:

• Stronger teams
• Support for talented employees
• Improved ability to align to the organisation’s culture and ethos with employees’
• A more inclusive culture
• Improved employee satisfaction scores
• Improved staff retention

Employability Service

We are University of the Year for Graduate Employment for the second year in a row - The Times and Sunday Times Good University Guide 2018, 2019.

At LSBU, we want to set you up for a successful career. During your studies and for two years after you graduate you’ll have access to our Employability Service, which includes:

• An online board where you can see a wide range of placements: part-time, full-time or voluntary. You can also drop in to see our Job Shop advisers, who are always available to help you take the next step in your search.
• Our Careers Gym offering group workshops on CVs, interview techniques and finding work experience, as well as regular presentations from employers across a range of sectors.

Our Student Enterprise team can also help you start your own business and develop valuable entrepreneurial skills.