Customer Service Leadership

The online Customer Service Leadership major leads to a Bachelor of Applied Human and Consumer Sciences degree. The program equips students with the skills required to serve clients in a variety of settings. Graduates with a degree in Customer Service Leadership can work in areas such as online customer service support, billing services, financial services, office management, healthcare administration, hospitality and retail industries. The courses are provided in an online format so that students can have flexibility to work towards their degree in a time frame that works for them.

• Top 13-45% of their graduating high school classes
• Average composite ACT score of 21-26
• Average combined SAT score of 1050-1230 (math and evidence-based reading and writing)
• Average high school grade point average of 3.58 (on a 4.0 scale)

• Provide a recent TOEFL, IELTS, or Duolingo English Test score. See minimum requirements below. IELTS reports should be sent directly from the testing agency. TOEFL results should be sent electronically directly from the testing agency (school code 1593). Duolingo English Test results can be shared online with Ohio University once your test has been certified.

  English Proficiency Minimum Score Requirements
  TOEFL Paper: 520 (composition score of 5)
  TOEFL Internet (IBT): 68 (writing subscore of 17)
  IELTS: 6.0 (no sub-score below 5.5)
  Duolingo English Test: 95

• Complete at least three years in a high school in an English-speaking system, including three years of high school English (not ESL) courses with a grade of B or better.

• Submit an ACT composite score of 21 with 21 ACT English and 21 ACT Reading subscores.

• Submit a 1060 SAT Total with 540 SAT Evidence-Based Reading and Writing subscore.

• Have completed the equivalent of Ohio University's English 1510: Writing and Rhetoric I (Freshman Composition) with a grade of C or better. Course equivalency will be determined during the application process.

This degree can provide advancement opportunities in many different fields such as hospitality, retail, human services, law enforcement, utilities, nursing, health care administration, call centers and computer technology. Students have also used this degree as a stepping-stone into graduate programs.

• Application form
• USD $70 international application processing fee
• Academic records from every secondary/post-secondary institution you have attended, with a certified or attested translation if the original document is not in English. Unofficial academic records may be submitted via email to [email protected] to receive an admissions decision. Official academic records must be provided upon arrival to campus, before the first day of classes, or sent by mail in envelopes sealed and stamped by one of the following:
  • Your school or university
  • Ministry of Education of your home country
  • EducationUSA or related binational organization
    
    Please note: We cannot accept scanned or faxed copies as official results. ​​​​​​​​Official academic records must be submitted by mail, as previously noted, to:
    
    Undergraduate Admissions
    Chubb Hall 120
    1 Ohio University
    Athens OH 45701 - USA
• Official proof of English proficiency, if available. TOEFL, IELTS, or Duolingo exams should be taken within the last 12 months.
• Proof of citizenship: a copy of your passport information page.
• Evidence of sufficient funding to support your educational and living expenses for a 9-month period. Learn more about the necessary amount on our Costs & Aid page. Your financial documentation must include:
  • A letter from your sponsor confirming the amount of funding that will be provided and stating your relationship to the sponsor (a PDF sample sponsor form is available but not required) and a letter or statement from your sponsor's bank confirming that the funding is available in an accessible account. The name on the bank document must match the sponsor letter and must be written in English.
  • If you will receive a government or other external scholarship, please provide proof of nomination of the award with your application packet.
• Optional materials can be submitted to Undergraduate Admissions via postal mail or by emailing [email protected]. Optional materials may include:
  • Standardized test scores, if applicable. Ohio University has adopted a test-optional pathway for freshman applicants to the Athens campus. If you choose to submit standardized test scores, they must be submitted directly from the testing agency: SAT (school code 1593) or ACT (school code 3314). Ohio University considers the Evidenced-based Reading and Writing scores from the SAT.
  • Essays
  • Letters of recommendation
  • Lists of extra-curricular interests and activities