Specialist Certificate in Service Navigation

Please note this course has been suspended for 2021 intake and is not accepting applications.

Part of a person-centred approach to care, service navigation is about linking patients and family members with essential health and community services, and helping people navigate complex and confusing systems.

The Specialist Certificate in Service Navigation advances your skills as a health and human service professional, and enables you to deliver the most effective outcomes for your clients.

In this course you will gain an in-depth understanding of the service navigator role and become fluent in the key principles and practice elements of service navigation. You will strengthen your capacity to deliver high quality and effective services for those most in need.

Who is this course for?

The Specialist Certificate in Service Navigation is designed for health and human service workers at different stages in their careers, including recent graduates, established practitioners and those seeking to move in new directions.

This certificate has been devised to equip you to help people, families and organisations that need to engage in services, such as in the aged care or disabilities sector.

International students are welcome to study this course. However, please note that this course is not available to international students who require a student visa to study in Australia as it does not meet the onshore study requirements and it is not registered with CRICOS.

Course aims

This course prepares students to work in an emerging field in health and human services. It provides the skills to transition towards a new delivery of care by shifting the focus of care from ‘passive recipient’ to ‘engaged partner’. You’ll develop an understanding of the service navigator role both in public and private settings.

The Specialist Certificate in Service Navigation aims to:

• Provide students with a framework of the key principles and practice elements of service navigation, enabling them to work effectively with individuals, families, communities and organisations
• Develop students’ ability to critically evaluate service navigation processes
• Develop skills in engagement, mobilisation of service systems, costing, contracting and service agreements.

Pathways

You may also be interested in the following courses:

• Master of Advanced Social Work
• Graduate Certificate in Advanced Social Work
• Specialist Certificate in Advanced Social Work
• Specialist Certificate in Implementation Science.

English language requirements

All applicants to the University of Melbourne must satisfy the English language requirements. This may be achieved in a number of ways, including recognised previous study taught and assessed entirely in English or an approved English language test. If you are from a non-English speaking background, the required standard of English for this degree is one of the following English proficiency test scores:

• English language test score requirements

• If you need to undertake an English language test, you must meet one of the scores* below:

  IELTS

  7.0

  ---

  with written 7.0 and no band less than 6.0

  TOEFL

  94+

  ---

  with writing 27; speaking 24; reading 24; listening 24

  PEARSON

  72+

  ---

  with written communicative skill of 75 and no other communicative skill below 72

  CAMBRIDGE

  185+

  ---

  with no less than 185 in writing and no less than 169 in each other skill

  *Accepted tests: IELTS (Academic English Only); TOEFL Internet-based test; Pearson Test of English Academic; Cambridge English: Advanced/Certificate of Advanced English (CAE). If a test displays N/A, it means it is not accepted for this course.

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