Online Graduate Certificate in Service Design

Service design takes a human-centred approach to the creation and improvement of experiences by examining all aspects of a service ecosystem – its strategies, structures, people, and processes.

This shift in user-centred thinking has seen a rise in demand for service designers, who use empathy and various tools to shape how an organisation delivers its products and services.

Through our Graduate Certificate in Service Design, you will gain service design skills, tools, and knowledge, and a portfolio showcasing your service design strategy and proposed recommendations.

As a graduate of this course, you will be able to:

• utilise design research methods to identify and investigate contemporary service problems
• apply skills and knowledge of service design practices and strategy to engage stakeholders, frame problems, and propose innovative solutions
• articulate your design solutions using various tools such as customer journey maps, service blueprints and service prototypes
• work autonomously and collaborate with others in diverse contexts, demonstrating cultural, environmental and social awareness, and ethical and reflective practice
• identify the next steps to develop your professional skills and future learning as a design practitioner.

You must meet the University's minimum English language requirements to be eligible for a place in this program.

If you are a local student, refer to the English requirements for postgraduate coursework programs.

If you are an international student, refer to the English requirements and equivalency information. The program requires a minimum overall score of 6.5 with no band less than 6.0 in IELTS (Academic).

Whether you're new into the field of design, looking to upskill your existing capabilities, or looking to commission service design work, this course will have you job-ready to enter the exciting world of service design.

You will learn how to look at problems with a fresh, human lens, and look to solve customer pain points through empathy, research, and ideation.

Step 1: Find a course

Step 2: Check the entry requirements

Step 3: Collect required documents

Step 4: Submit your application

If you are applying for on-campus study in a coursework program (Bachelor, Associate Degree or Honours), use the online application system for international students. 

Remember, our team are experts in RMIT study options and how to apply, so contact the team if you need support with your application.